Customer experiences about Bene Statera!®treatment
Customer survey
Customer survey Bene Statera! ® – Finnish Traditional Healing (Mobilizing Massage), 9 therapists across Finland, participated.
Trainer Tarja Tirkkonen; respondents 118 in Finland, 12 in Puerto de la Cruz = 130 responses.
All therapists trained by Tarja Tirkkonen, a total of 258 replies.
| Questions | Tarja | All |
| 1.How did the therapist receive you as a customer? | 4.92 | 4.70 |
| 2. What impression did you get from the treatment centre? | 4.67 | 4.46 |
| 3. How did the initial care arrangements for the treatment go? | 4.73 | 4.62 |
| 4. How well did the treatment you received fit for your needs? | 4.67 | 4.55 |
| 5. How did you find out the cause of your trouble? | 4,33 | 4.14 |
| 6. How precisely was the therapist able to explain to you the cause of your trouble? | 4.34 | 4.20 |
| 7. Evaluation of the therapist’s professionalism/knowledge | 4.89 | 4.60 |
| 8. Evaluation of the trust created by the therapist | 4.93 | 4.65 |
| 9. How adequate were the instructions given to you for follow-up care? | 4.90 | 4,33 |
| 10. How adequate were the instructions given to you for prevention of your trouble? | 4.21 | 4.19 |
5=excellent 4=good 3=satisfactory 2=weak 1=poor
Verbal feedback:
"There is always a good and warm atmosphere in therapy, and it is relaxed."
“I will give roses: Wonderful, professional, continually self-developing/educating therapist who knows her work."
"The therapist is an expert in her field."
“A person is received and treated as a whole, taking into account the well-being and the life situation."
”Thousands of roses.”
“I have always left with a good and relaxed feeling."
"I can recommend. The treatment works and the service is good. A functional and positive package."
